Policy

Seller trust policy

This is the policy direction for the pre-launch prototype. No seller has been reviewed or approved on the public site.

Why seller context matters

A helmet listing is not enough to establish a safe purchase path. The system will separately record the retailer platform, specific seller, fulfillment method, condition, product match, and policy outcome. This prevents a generic marketplace title from being treated as proof of provenance.

Default display rules

Offer contextDefault policy
Manufacturer direct or reputable first-party retailerEligible only after an approved product match, freshness checks, and any applicable warning review.
Authorized or explicitly reviewed sellerMay be eligible after the same checks; never by seller name alone.
Unknown third-party marketplace sellerHidden by default and routed to review.
Used, refurbished, or open-box helmetHidden by default for safety recommendation pages.

Sold by, shipped by, and fulfilled by

These are separate fields. A marketplace can fulfill an item while a third party sells it, and that distinction matters. Future offer pages will not collapse this information into a vague “available at” label.

Counterfeit and used-helmet risk

Counterfeit, relabeled, crash-damaged, and poorly stored helmets can look legitimate online. We generally do not recommend used helmets because damage and material degradation may not be visible. A low price does not override this policy.

Read the full methodology →